Are Your Sales Slow Because of Poor eBay Account Health?
If you’re an eBay seller, you know how frustrating it can be when your sales are slow. You might be wondering why your items aren’t getting as much traction as they used to. One possible reason could be the health of your eBay account.
The health of your eBay account is crucial to your success as a seller. eBay uses a variety of metrics to gauge the health of your account, including things like shipping speed, feedback ratings, and overall customer satisfaction. If your account isn’t in good standing, it can have a negative impact on your sales.
One common reason for poor eBay account health is late shipments. If you’re not meeting eBay’s shipping deadlines, it can hurt your account’s metrics and make you less visible to potential buyers. Make sure you’re shipping items out promptly and providing accurate tracking information to avoid this issue.
Another factor that can affect your account health is negative feedback from buyers. If you’re receiving a lot of negative feedback, it can signal to eBay that you’re not providing a good customer experience. Make sure to address any issues with buyers promptly and try to resolve them to prevent negative feedback from affecting your account.
It’s also important to maintain a high level of customer satisfaction to keep your account in good standing. Make sure to answer any questions from buyers quickly and accurately, and provide excellent customer service throughout the entire transaction process.
In addition to these factors, eBay also takes into account your overall selling performance when determining your account health. This includes things like your sales volume, return rate, and defect rate. If you’re not meeting eBay’s standards in these areas, it can hurt your account health and impact your sales.
To improve your eBay account health and boost your sales, focus on providing a top-notch customer experience, shipping items promptly, and communicating effectively with buyers. By maintaining a healthy account, you’ll be more likely to attract buyers and increase your sales on eBay.
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Great content, appreciate it
I sell electronics and have a 7% return rate I called eBay and they said it doesn’t affect my traffic ect it’s not an issue but make sure to keep in good communication with the buyer
Question: I have over 100 books my brother left behind when he moved 6 years ago. They were all purchased/used for his two majors in college. Any idea what time of year most people buy books for upcoming semester at college? Do you think it will be towards the end of summer before most schools in the eastcoast start? So I can really push to try to sell them? Thanks!
Hello! Question for anyone, when a buyer opens a dispute like item not received but tracking shows it delivered. I did reach out to the buyer and try to get them to contact their local USPS. Eventually eBay steps in at the end of the resolution period and sides in your favor and closing the dispute, does this have any negative effects on your account? I have heard that when eBay has to step in for the resolution it can/does, but I'd assume that is only when it is in a negative way(having to side with the buyer).
Good points for newer sellers!
Thank you for going over this information with us. It helps for you to go over the written eBay policies and expand on them as needed. Appreciate your thoughtful considerate approach!
Thank you! ❤
Defend and protect your account.
Even things that appear trivial.
Bad things can happen and multiply out of control.
One of the easiest ones is to ship on time and verify the carrier scan for every package.
Another easy one is to respond to return requests and the subsequent refund.
There are some gray area issues, where there is not going to be a good outcome.
When a buyer returns a "brick", you will have multiple choices to choose from.
Reporting the buyer is a no brainer, but you are going to lose some money here.
❤❤❤❤
Thanks for this and all your other cis, chats and podcasts. Ive learned so much from your information. Ive only been selling for 9 months and I feel like I'm ahead of the curve, because of this.
Ebay does not provide any seller protection. Not even the ability to put in a negative feedback for scammer buyers. This hurts all sellers.
100% top rated seller should always be top priority.
I'm top rated plus. Just received my first negative feedback due to a bad buyer demanding I ship a hat immediately I have 24 hour shipping. I blocked him canceled the transaction refunded him and he left negative feed back. Do you think I'll lose my top rated plus over the feed back?
Great episode dude! Luckily I'm "Above Standard" with 0.00% defects/late/cases closed 🙂 I see though on "Tracking uploaded on time and confirmed" it's just 60.87%, which is beyond my control, as I take the items to the post, but due to the war here in Ukraine, they often don't get the "in delivery" courier scan until they get on the truck to cross the border (all our items are airmail, but they fly out of Poland). Nothing we can do about it, but hopefully they know this!